Jeedom does it require a subscription ?

No, Jeedom is fully usable without any need for any subscription whatsoever. However, there are services offered for backups or calls / SMS, but which actually remain optionnels.

Does Jeedom use outside servers to run ?

No, Jeedom does not use “Cloud” type infrastructure”. Everything is done in local and you don't need our servers for your installation works. Only services like the Market, the online backup or Jeedom DNS require the use of our serveurs.

Can we reorder equipment orders ?

Yes it is possible, just drag and drop your orders object on its configuration.

Can we edit the style of the widgets ?

Yes it is possible, either by going through the widget plugin, or by using the General → Display page

Can we put the same equipment more than once on a design ?

No it is not possible, but you can duplicate it thanks to the virtual plugin.

How to change wrong historical data ?

It is enough, on a historical curve of the order, to click on the point in question. If you leave the field blank, then the value will be deleted.

How long does a backup take ?

There is no standard duration, it depends on the system and the volume of data to be backed up, but it may take more than 5 minutes, that’s normal.

Is there a dedicated mobile app ?

Jeedom has a mobile version suitable for use on mobile and Tablet. There is also a native app for Android and iOS.

What are the credentials to log in the first time ?

When you log in to Jeedom for the first time (and even afterwards if you do not haven't changed), default username and password are admin / admin. At the first connection, you are strongly recommended to modify these identifiers for more security.

Can we put Jeedom in https ?

Yes : Either you have a power pack or more, in this case you just use the DNS Jeedom. Either with a DNS and you know how to set up a valid certificate, in this case it is a standard installation of a certificate.

How to connect in SSH ?

Here’s one Documentation, “Windows : Putty”. The "hostname" being the ip of your Jeedom, the identifiers being :

Note that when you write the password you will not see anything written on the screen it's normal.

How to reset rights ?

In SSH do :

`{.bash} sudo su - chmod -R 775 / var / www / html chown -R www-data:www-data / var / www / html ‘’

Where are Jeedom's backups ?

They are in the / var / www / html / backup folder

How to update Jeedom in SSH ?

In SSH do :

`{.bash} sudo su - php /var/www/html/install/update.php chmod -R 775 / var / www / html chown -R www-data:www-data / var / www / html ‘’

Is the Webapp compatible Symbian ?

The webapp requires a smartphone supporting HTML5 and CSS3. It is therefore unfortunately not Symbian compatible.

What platforms can Jeedom run on ?

For Jeedom to work, you need a linux platform with the rights root or a docker type system. It therefore does not work on a pure android platform.

I cannot update certain plugin "Failed to download the file. Please try again later (size less than 100 bytes))…” ?

This can be due to several things, it is necessary :

I have a blank page

You have to connect in SSH to Jeedom and launch the script self-diagnosis :

`{.bash} sudo chmod + x / var / www / html / health.sh; sudo /var/www/html/health.sh ‘’

If there is a problem, the script will try to correct it. If he can't no, it will tell you.

You can also look at the log /var/www/html/log/http.error. Very often this indicates concern.

I have a BDD identifier problem

These must be reset :

`{.bash} bdd_password = $ (cat / dev / urandom | tr -cd 'a-f0-9' | head -c 15) echo "DROP USER 'jeedom' @ 'localhost'" | mysql -uroot -p echo "CREATE USER 'jeedom' @ 'localhost' IDENTIFIED BY '$ {bdd_password}';" | mysql -uroot -p echo "GRANT ALL PRIVILEGES ON jeedom.* TO 'jeedom' @ 'localhost';" | mysql -uroot -p cd / usr / share / nginx / www / jeedom sudo cp core / config / common.config.sample.php core / config / common.config.php sudo sed -i -e "s /#PASSWORD#/ $ {bdd_password} / g "core / config / common.config.php sudo chown www-data:www-data core / config / common.config.php ‘’

I have \ {\ {… } } everywhere

The most common cause is the use of a beta plugin and Jeedom in stable, or vice versa. To have the detail of the error, it must look at the http log.error (in / var / www / html / log).

When ordering I have a wheel that turns without stopping

Again this is often due to a beta plugin while Jeedom is in stable. To see the error, you must do F12 then console.

I no longer have access to Jeedom, neither through the web interface nor in console via SSH

This error is not due to Jeedom, but to a problem with the system. If it persists following a reinstallation, it is advisable to see with the after-sales service for a hardware concern. Here is Documentation for Smart

My scenario does not stop any more

It is advisable to look at the commands executed by the scenario, often this comes from an order that does not end.

I have instabilities or errors 504

Check if your file system is not corrupt, in SSH the command is : “sudo dmesg | grep error” .

I don't see all my equipment on the dashboard

Often this is due to the fact that the equipment is assigned to an object which is not the child or the object itself of the first object selected at left in the tree (you can configure it in your profile).

I have the following error : SQLSTATE \ [HY000 ] \ [2002 ] Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock’

This is due to MySQL which stopped, it is not normal, the cases currents are :

Unfortunately, there is not much solution if it is the second case, the best is to recover a backup (available in / var / www / html / backup by default), reinstall Jeedom and to restore the backup. You can also see why MySQL is not not want to boot from an SSH console :

`{.bash} sudo su - mysql stop service mysqld --verbose ‘’

Or consult the log : /var/log/mysql/error.log

The Shutdown / Restart buttons do not work

On a DIY installation it's normal. In SSH, you have to order visudo and at the end of the file you have to add : www-data ALL = (ALL) NOPASSWD: All.

`{.bash} sudo service apache2 restart ‘’

I don't see some plugins from the Market

This kind of case happens if your Jeedom is not compatible with the plugin. In general, a jeedom update fixes the problem.

I have timeout equipment but I don't see it on the dashboard

The alerts are classified by priority, from the least important to the most important : timeout, battery warning, battery danger, warning alert, danger alert

My Jeedom permanently displays "Starting up" even after 1 hour ?

If you are in DIY and under Debian 9 or more, check that there has not been an update of Apache and therefore the return of privateTmp (visible by doing ls / tmp and see if there is a private * Apache folder). If it is the case it is necessary to do :

'' mkdir /etc/systemd/system/apache2.service.d echo "[Service]"> /etc/systemd/system/apache2.service.d/privatetmp.conf echo "PrivateTmp = no" >> /etc/systemd/system/apache2.service.d/privatetmp.conf ‘’

I have a time concern on my history

Try to empty the chrome cache, the history display is calculated relative to the browser time.

I have the error “Network problems detected, network restart”

Jeedom can't find or ping the gateway. In general it happens if the adsl box restarts (in particular liveboxes) and Jeeodm has not restarted or has restarted faster than the box. For security he tells you that he has found a problem and relaunches the network connection process. You can deactivate this mechanism by going to the Jeedom configuration and by deactivating the network management by Jeedom.

I get the message "Failed to back up the database. Check that mysqldump is present.”

It means that Jeedom cannot back up the database, which can suggest a problem with database and filesystem corruption. There is unfortunately no miracle command to correct. The best is to launch a backup and analyze the log of it. In known cases of concerns we have

I can no longer connect to my Jeedom

Since Jeedom 3.2 it is no longer possible to connect with admin / admin remotely for obvious security reasons. The admin / admin identifiers only work locally. Attention if you go through the DNS even locally you are necessarily identified as remote. Other default point only ip on 192.168.. or 127.0.0.1 are recognized as local. It is configured in the administration of Jeedom security part then IP “white”. If despite all that you still cannot connect you must use the password reset procedure (see in the tutorials / how to)

I have errors of type "Class 'eqLogic' not found", files seem to be missing or I have a blank page

It is a fairly serious error, the simplest is to make

'' mkdir -p / root / tmp / cd / root / tmp wget https://github.com/jeedom/core/archive/master.zip unzip master.zip cp -R / root / tmp / core-master / * / var / www / html rm -rf / root / tmp / core-master ‘’

I cannot install the plugin dependencies I have an error of the type : “E: dpkg has been discontinued. Il est nécessaire d’utiliser « sudo dpkg –configure -a » pour corriger le problème.” ou “E: Could not get lock / var / lib / dpkg / lock”

It is necessary :

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